Overview

The Session Limiting feature allows publishers to restrict the maximum number of concurrent sessions per user. This prevents multiple people from sharing the same account credentials, helping protect subscription revenue and ensuring fair usage.

For example, if a subscriber’s account credentials are being used by multiple people, publishers can define how many devices or browsers may be logged in at the same time. If the limit is exceeded, the subscriber will see a message asking them to either end other sessions or log out.

This feature is available for both web and mobile apps and works seamlessly across platforms.

How It Works

Default Behavior

• Session limiting is disabled by default.
• Publishers must enable it in Page Builder settings.

Setting a Limit

• Go to Sign-In Page Settings in Page Builder.
• Under the Sign-In Page Settings choose “Session limiting” toggle session limiting ON.
• Define the maximum number of concurrent sessions per user (e.g., 2).

End-User Experience

• If a user stays within the session limit, login works normally.
• When the limit is exceeded: The user sees a “Session Exceeded” message.

They are given two options:

• Cancel → logs them out of the new session attempt.
• Log Me In Here → logs the user into the new session and kicks out older active sessions.

Cross-Platform Sync

The session limit is enforced across desktop browsers, mobile browsers, and mobile apps. If the limit is reached on one platform, attempts from another (e.g., app) will also be blocked until action is taken.

Example Scenario

The session limit is set to 2. A subscriber logs in on:

• Chrome browser on their laptop → allowed.
• Safari browser on their phone → allowed.
• A third attempt on another device → blocked.

At this point, the subscriber will see the “Maximum number of active logins reached” message with the two options:

• Cancel → Ends the new attempt.
• Log Me In Here → Logs into the new session and logs out from older sessions.

How to Enable Session Limiting

• PageBuilder → Signin Page → Signin Settings → Session Limiting
• Enable/Disable Toggle - Turn feature ON/OFF.
• Max Sessions Per User - Define number of concurrent sessions allowed (e.g., 2).
• Blocked Session Message - Customisable text displayed when session limit is reached.
• Button Labels - Define button text for “Log me in here” and “Cancel”.
• Success Message - Text shown after successful login and session termination.
• Error Message - Message shown if backend session termination fails. changes.

Benefits of Session Limiting

• Protects subscription revenue by reducing account sharing.
• Ensures fair usage across subscribers.
• Provides flexibility for publishers to define limits as per business needs.
• Seamlessly works across web and mobile apps.

Frequently Asked Questions

Q. What happens if a user clicks “Log Me In Here”?
A. All existing sessions are ended, and the user is logged into the new session.

Q. Will users be notified when they are logged out from another session?
A. They won’t see an immediate popup, but upon refreshing or navigating, they will be logged out and asked to sign in again.

Q. Is there any limit to how many sessions can be set?
A. No, publishers can decide any number (1, 2, 3, etc.) depending on their business model.

For more details or assistance with enabling this feature, please contact Quintype Support at [email protected]